Acronis Cloud and Backup 12

Acronis Cloud and Backup 12

^{Created: 2019-03-20 22:53:50 | Last modified: 2023-11-09 22:12:21}
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List of commands for Acronis backup. Some of these are for on premise, others are for Acronis Cyber Cloud

List of commands for Acronis backup. Some of these are for on premise, others are for Acronis Cyber Infrastructure and Acronis Cyber Cloud

When using Acronis Cyber Cloud, you can register the device using the following command, where account and password are your login credentials

#Acronis Version 12+
cd C:\Program Files\Acronis\RegisterAgentTool

#Acronis Version 15+
cd C:\Program Files\BackupClient\RegisterAgentTool

#Run Register Command
register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u account -p password

#In Linux
cd /usr/lib/Acronis/RegisterAgentTool/
sh RegisterAgent -o register -t cloud -a https://cloud.acronis.com -u account -p password

To move devices between tenancies

Create new tenant
Delete device from old tenant
Create backup plan within new tenant
Register Device > Token
Select account & Backup plan
Copy token

Issue following command (In Windows) updating the token.

"C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a au1-cloud.acronis.com --token 41A8-242B-4756 -o register -t cloud

To update all agents inside Acronis Cyber Protect Cloud

Install Python 3.6 or newer and then install the requests module

python -m pip install requests

Download the script

Open a command prompt, go to the location where the script is, run the script (make sure 2fa is disabled for this account)

python agent_update_v3.py --username  --password THEPASSWORD --hostname HOSTNAME --tenant TENANTID --justreport

# Example
python agent_update_v3.py --username [email protected] --password THEPASSWORD --hostname au1.acronis.com --tenant 1bc235250-4caa-423a-aa1b-b235252aa0f  --justreport

Command Options

-u
--username
required
USERNAME of the authorized account (Partner administrator)

 
-p
--password
required
PASSWORD for the authorized account (Partner administrator)

 
-hn
--hostname
optional
HOSTNAME of the DC where authorized account is located
May be omitted if the account is located at Acronis DC

-t
--tenant
optional
tenant UID, id of the tenant to be processed (partner/customer/unit)
May be omitted, home group of the authorized account will be used as an entry point

-jr
--justreport
optional
, no value is passed
Information about all installed agents and their version will be collected and stored to CSV report file; no update sequence will be initiated

-h
--help
Manual

-d
--debug	
optional
, no value is passed

Note: the script will update up to 100 agents at a time, if there are more agents than this it will pause for an hour per 100 agents.

Register an Acronis agent manually

-u username
-p password

Windows
cd C:\Program Files\Acronis\RegisterAgentTool
register_agent.exe -o register -a https://acronismanagmentserver.domain

Linux
cd /usr/lib/Acronis/RegisterAgentTool/
sh RegisterAgent -o register -a https://acronismanagmentserver.domain

You can register against multiple storage/tenanets using the following. Get tenant unit ID by going into Settings -> Administrators -> Organisation

register_agent.exe -o register -s asn -a SERVER_IP --tenant TENANT_UNIT_ID

When an agent inside console is overwritten by another agent when registering

This issue is often caused when you take an image or a snapshot of a VM. The IDs inside the registry stay the same, but actually need to change.

Stop all acronis services
Go to HKEY_LOCAL_MACHINE \SOFTWARE\ Acronis\ BackupAndRecovery\ Settings\ ManagerManager
Locate InstanceID
Edit last digit on value
Locate MMSCurrentMachineID
Edit last digit on value
Restart Acronis services
Run the following command to register to server
cd C:\Program Files\Acronis\RegisterAgentTool
register_agent.exe -o register -a https://dr1.cloud3.co.nz
Check that server has registered correctly on backup server.
Run manual backup

To manually run a deduplication

Acronis advised edition gives you the ability to deduplicate backups. This usually happens at 3am on a Sunday. It is possible to manually kick off deduplication session using the following command from the management server.

acrocmd compact vault --name=[location_name] --host=127.0.0.1 --credentials=[User],[password] --service=asn

#Example
acrocmd compact vault --name=TheLocation --host=111.111.111.111 --credentials=username,password --service=asn

Fix corrupt database

Every now and again the Acronis database can be come corrupt. And things like Deduplication and deleting old backups doesn't work.

MESSAGECommand has failed. Command=Compacting deduplicating vaults;
Additional info:------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"storage_server_vsa64_14330"}
Message: Command has failed. Command=Compacting deduplicating vaults;
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"storage_server_vsa64_14330","CommandID":"9E44C22B-5B34-40FD-B86C-914E4DC2C355"}
Message: TOL: Failed to execute the command. Compacting deduplicating vaults
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"asn_commands_vsa64_14330","CommandID":"9E44C22B-5B34-40FD-B86C-914E4DC2C355"}
Message: TOL: Failed to execute the command. Compacting deduplicating vaults
------------------------
Error code: 52
Module: 39
LineInfo: 0xAF0695FA9D42711D
Fields: {"$module":"storage_server_vsa64_14330"}
Message: Failed to run Compacting Task.
------------------------
Error code: 52
Module: 39
LineInfo: 0xA2A3854631104DBC
Fields: {"$module":"storage_server_vsa64_14330"}
Message: Failed to perform the compacting of location 'arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891'.
------------------------
Error code: 35
Module: 39
LineInfo: 0x0940C36E2778DB63
Fields: {"$module":"storage_server_vsa64_14330"}
Message: Location 'arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891': Item validation has failed.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CA33
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Failed to validate items: 'arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891/5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F'.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CA98
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Failed to validate items: 'arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891/5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F'.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CB5C
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Failed to validate items: 5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CB54
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Failed to validate items: test.test.local-57DF5FB3-0339-4000-A434-0E22F3E8F9DD-9A19DF55-30A7-4389-8F7C-3C2581018D5FA.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CB48
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Cannot validate archive '5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F' because it is corrupted.
------------------------
Error code: 73
Module: 39
LineInfo: 0x78237D4C9EF2CBBB
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Cannot validate archive '5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F' because it is corrupted.
------------------------
Error code: 91
Module: 64
LineInfo: 0xBAE6E99B422C0E48
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: Failed to validate backup archive 'arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891/5E80EE95-D5D1-4C39-AD6D-0F4418C70C5F/CE891741-A574-41B0-9C2D-849C84D0DF6A' from the location with ID 'bsp://localhost/TheLocation#arl:/6797E322-4187-4EDE-9E18-0264F5707CB9/EAB43BDC-3AE4-4E90-999A-7872C9A3E891'.
------------------------
Error code: 7
Module: 534
LineInfo: 0x3A6B2FD82491889F
Fields: {"$module":"storage_server_archive_manager_vsa64_14330"}
Message: No current partition.

Find the item in the meta data folder and move to a backup folder somewhere and reindex the backup data

cd E:\AcronisData\.meta
# Move to backup
move EAB43BDC-3AE4-4E90-999A-7872C9A3E891 ..\EAB43BDC-3AE4-4E90-999A-7872C9A3E891

acrocmd reindex vault --name=TheLocation --host=111.111.111.111 --credentials=username,password --service=asn

Uninstall Linux Version

You can uninstall Acronis by running the following command

sh /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall

Failing that, you can remove manually;

# Remove all modules from dkms:
dkms status
# snapapi26, 0.7.46, 2.6.9-1.667, i686: installed

dkms remove -m snapapi26 -v 0.7.46 --all